Shipping policy

t VÉLOR 23, we aim to deliver every order smoothly, securely, and on time. Please read our shipping policy carefully before placing an order.

Order Processing

* All orders are processed within 1–3 business days after successful payment confirmation.
* Orders placed during launches, restocks, sales, or high-volume periods may require additional processing time.

Delivery Timeline

* Orders across India are typically delivered within 4–8 business days, depending on the delivery location.
* Delivery timelines may vary for remote areas or due to courier service availability.

Shipping Charges

* Free shipping is available on prepaid orders.
* Additional charges may apply for Cash on Delivery (if available).

Tracking Information

* Once your order has been shipped, tracking details will be shared via email or SMS.
* Customers can use the tracking link provided to monitor shipment status in real time.

Phone Number Requirement

* A valid phone number is mandatory while placing an order.
* Orders with incomplete or incorrect contact details may face shipping delays, failed deliveries, or cancellation.

Incorrect Shipping Details

* Customers are responsible for providing accurate shipping information at checkout.
* VÉLOR 23 is not responsible for delays or lost shipments caused by incorrect address or contact details provided by the customer.

Delivery Delays

* Delivery may occasionally be delayed due to weather conditions, public holidays, operational issues, or courier-related delays beyond our control.

Failed Delivery Attempts