Terms of service
Welcome to VELOR 23. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General
This website is operated by VELOR 23. Throughout the site, the terms “we”, “us”, and “our” refer to VELOR 23.
By visiting our website and/or purchasing from us, you agree to be bound by these Terms & Conditions, including any policies referenced herein.
We reserve the right to update, modify, or replace these terms at any time without prior notice.
2. Products & Availability
All products displayed on the website are subject to availability.
VELOR 23 reserves the right to modify, discontinue, or update products, pricing, descriptions, or collections at any time without notice.
Due to lighting, photography, and screen differences, actual product colors may slightly vary.
3. Pricing & Payments
All prices listed on the website are in INR (₹).
We accept secure payments through trusted third-party payment gateways including UPI, debit cards, credit cards, wallets, and net banking.
VELOR 23 reserves the right to cancel any order suspected of fraudulent or unauthorized activity.
4. Shipping & Delivery
Orders are processed within the timelines mentioned on the product page or shipping policy.
Delivery timelines may vary depending on location, courier operations, weather conditions, or unforeseen circumstances.
VELOR 23 shall not be held responsible for delays caused by third-party logistics partners.
5. Returns & Exchanges
We offer exchanges only for size-related issues, subject to product availability.
Requests for exchange must be raised within 7 days of delivery.
Products must be unused, unwashed, and returned in original packaging with tags intact.
Refunds are not applicable unless the product received is damaged or incorrect.
VELOR 23 reserves the right to reject exchange requests that do not meet the above conditions.
6. Limited Drops & Stock Availability
Certain collections or products may be released in limited quantities.
Once sold out, products may not be restocked.
Adding products to cart does not guarantee order confirmation until payment is successfully completed.
7. Intellectual Property
All content on this website including logos, branding, graphics, videos, images, designs, product names, and text is the intellectual property of VELOR 23 and may not be copied, reproduced, distributed, or used without written permission.
8. User Conduct
You agree not to misuse the website, engage in fraudulent activity, or attempt to interfere with website security or operations.
Any unlawful activity may result in termination of access and legal action where applicable.
9. Limitation of Liability
VELOR 23 shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or products purchased from it.
Customers are responsible for reviewing product descriptions, sizing details, and policies before purchasing.
10. Governing Law & Jurisdiction
These Terms & Conditions shall be governed and interpreted in accordance with the laws of India.
Any disputes arising out of or related to the use of this website, purchases, products, or services provided by VELOR 23 shall be subject to the exclusive jurisdiction of the courts of India.
11. Contact Information
For any queries regarding these Terms & Conditions, please contact us:
VELOR 23
Email: support@velor23.com
Manufactured & Packed By:
VELOR 23
Made in India 🇮🇳